Note: For all questions regarding residential (Neo-Metro) fixtures, please contact us directly 
at (800) 591-9050 go to www.neo-metro.com or E-mail: info@neo-metro.com 

GENERAL Questions

• Looking for particular documents:
  • Acorn Terms, Condition of Sales, Warranty
  • Cleaning Guide
  • MSDS for Acorn CRES Cleaner
    
• How do I get pricing or place an order?
  - For Acorn Products (General): Contact your local Acorn Representative. Go to Find Local Acorn Rep and contact the Acorn Representative closest to your location. For assistance, please contact Acorn Customer Service at (800) 488-8999 or (626) 330-8748, Fax: (626) 961-2200.
  
  -For NEO-METRO Products: go to www.neo-metro.com 
  
  -For Acorn Division/Subsidiary Products: Contact that Acorn Division/Subsidiary directly. Click Here for Contact info...
  
  
• Who should I contact to find out who my local Acorn Representative is?
  Go to Find Local Acorn Rep and contact the Acorn Representative closest to your location. For assistance, please contact Acorn Customer Service at (800) 488-8999 or (626) 330-8748, Fax: (626) 961-2200.
  
  
• Who should I contact to find out who my local Representatives for other Acorn Divisions/Subsidiaries are?
  Please contact the Division/Subsidiary directly for assistance. Contact phone and fax numbers are listed in Divisions & Subsidiaries section.
  
  
• Does Acorn make products for Residential bath applications?
  YES. Click here.
  
• Does Acorn make modified products?
  YES. Contact us for more information.
  
  
• How do I go about ordering product literature, video's, etc.?
  
  If you are not an Acorn Rep:  contact your local Acorn Representative.
  
  If you are an Acorn Rep: Please fill out a 'Literature Request Form' (doc #L1000476) and fax it to (626) 330-8748, or go to Product Literature. (note: not all literature is available in this section.)

• Who do we talk to once an order has left the factory (Acorn General)?
  That will depend on the information being requested. Customer Service can provide information regarding time and method of shipment, number of boxes, weight, etc. 
  To contact Acorn Customer Service:
  Tel Toll Free: 800-488-8999
  Fax: 626-961-2200
  E-mail: orderdesk@acorneng.com 
  
  If there are shortages, problems, damage, defective or broken items, then please contact Acorn Field Service:
  Tel Toll Free: 1-800-743-8259
  Tel: 626-336-4561
  Fax: 626-961-2200
  E-mail: fieldservice@acorneng.com 
  
  
• What products are available in Terrazzo Material?
  Lavatories/Washfountains, Mop Sinks and Shower Bases.
  
  
• Are there instructions available on how to clean/maintain stainless steel?
  Please refer to installation drawing #9900-000-000 in our installation instruction guidebook. If you do not have this guidebook, please contact Acorn Field Service @ 1-800-743-8259 or (626) 336-4561

GENERAL PRODUCT SPECIFICATION NOTES:

• Do not use submittals from one job on another. The drawings may need to be updated. We don't want products roughed in wrong!
• Do not use a 'M-E' number assigned to one fixture on another. The 'E' portion may denote something completely different on another fixture.

ON-LINE CATALOG Support

• How do I get to the Acorn On-Line Catalog?
  Simply click on links located throughout the site indicated by this icon:
  
  

• I cannot view or get an error when I click on an Acorn catalog page PDF link.
  Acorn catalog pages and installation instructions are in Adobe Acrobat "PDF" file format. You need to have the Acorbat PDF viewer installed on your computer. This viewer may be installed for FREE - click here.
  
  
  

• The spec sheet for the particular model I want is not in the on-line catalog.
  We have added only new and/or current STANDARD product spec sheets to the on-line catalog. Here are a few reasons why some models may not appear in the on-line catalog:
  
  - The product specs for some brand new products may not be fully developed for publication. 
  
  - Some product model numbers may have changed or have been grouped under a different parent model number or category.
  
  - The product/model number may be an older item and/or may be obsolete.
  
  - Only STANDARD product catalog sheets may be found on-line. Any Modified (M) or special engineered products are not included on-line.
  
  For assistance for any of the above, contact Acorn Sales Engineering:
  Tel Toll Free: 800-488-8999
  Tel: 626-336-4561
  E-mail: engineering@acorneng.com